Passenger Policies

  Cancellation and No-Show Policy

No-shows and cancellations continue to be a major concern here at Good Wheels.  No-shows and cancellations “waste” about 20% of our available customer seats and resources.  Please remember when you reserve a ride, you reserve a seat, and someone else may not be able to get on the bus.  No-shows and cancellations also waste money and cause everyone to wait longer than necessary.

  Cancellation

According to the policy in the Transportation Disadvantaged Service Plan, a cancellation is defined as “a trip reservation made but cancelled more than an hour prior to the drivers’ arrival.  Cancellations are OK and we appreciate you calling us in advance as long as they don’t become routine occurrences.

  No-Shows

According to the policy in the Transportation Disadvantaged Service Plan, a no-show is defined as “when a passenger fails to cancel their pick-up arrangement more than one hour prior to the drivers’ arrival.  Repeated no-shows could lead to you losing your ridership privileges.

Too many cancellations and no-shows could cause you to lose you’re riding privileges.  If you must cancel, please do so at least 24 hours in advance so someone else in need can utilize your seat.  And, please remember; be ready to ride one hour before your scheduled pick-up time.  We thank you for your assistance to help Good Wheels continue to serve our passengers in the most efficient and satisfying manner. 

  Mobility Devices

Good Wheels, Inc. is very committed to transporting passengers to their very important medical appointments and other essential services.  As valuable passengers of Good Wheels, we would appreciate your help and support in a very important area.   We are concerned about passenger safety while riding our vehicles.

When traveling in a motor vehicle, it is generally safest to transfer to a vehicle seat and use the vehicle restraint system that complies with the federal safety standards.  Your wheelchair can then be secured and stored.  If transferring is not possible, or if the rider needs the support of the wheelchair seating system, it is very important to secure the wheelchair to the vehicle and to restrain the rider into the wheelchair with crash-tested restraints. 

Wheel Chairs

Wheel Chairs must be in proper working order, including the brake system because faulty breaks prohibit the ability of the wheelchair to be safely secured on our vehicles.  All wheel chairs must be secured using a four-point tie-down system.  The four point securement system consists of one strap on each corner of the wheelchair.  The passenger must also be secured using the lap and shoulder belts. 

Scooters

We are unable to transport clients in or on scooters because they cannot be secured safely in our vehicles.  Passengers who ride in scooters must be able to transfer to a seat or use an approved wheelchair when being transported by Good Wheels, Inc.   

Walkers, Canes, and Crutches

Passengers who use or depend on walkers, canes, or crutches will be assisted by the driver while boarding and disembarking from the vehicle.  This is necessary for the safety of the passengers.