Transportation Disadvantaged FAQs:

  What information do I need when I make a reservation?

• Ensure you have complete trip information which includes the pick-up address and a complete address for your drop-off location.

  What areas do we service?

• All of Lee, Hendry and Glades Counties

  How do I become eligible for service?

• You must fill out an application to be eligible for service.  You must be on Medicaid and eligible for transportation or qualified under the Transportation Disadvantaged Trust Fund.

  How early do I need to be ready for my pick-up?

• You must be ready when your bus arrives.  You should be ready at least 1 hour prior to your pick-up because our drivers are on a scheduled route and waiting for passengers causes everyone after you to be late.  Drivers will only wait 5 minutes for you.

  What type of places can I go with Good Wheels?

• Currently, in Lee County we are only providing transportation to medical appointments under Medicaid and the Transportation Disadvantaged program.  In Hendry and Glades Counties, there are currently no restrictions on where you can go under the Transportation Disadvantaged program. 

  Do you run any kind of fixed route system for the general public?

• We have a DIAL-A-RIDE program in Hendry and Glades Counties where the general public can schedule a ride, on an existing route, to go anywhere within those counties.  There is a $2.00 co-pay each way for this service.

  If I am a first time user of Good Wheels, how do I know when the driver is there for me?

• Our drivers provide door to door service.  The driver will knock on your door and assist you to the vehicle at both your home and the destination.

  What is the typical time frame for pick-ups from home and from my destination?

• You will be scheduled to be picked up 1 hour prior to your appointment and 1 hour after your appointment.  Please allow a 15 minute window on either side.