Reservations / Eligibility Procedures:

Please call 239-768-2900 ext. 505 (or ext. 503 for Spanish speakers) between the hours of 8:00 am and 5:00 pm to make your reservations.  However, reservations for next day service must be made between 8:00 am and noon the day before.  Please make your reservations as early as possible, and plan alternative travel days since some days available trips may be booked.  Reservations for Medicaid trips must be made at least 3 days in advance and 24 hours in advance for Transportation Disadvantaged (TD) trips.  We ask that you schedule your appointments between the hours of 10:00 am and 2:00 pm in order for us to serve you better.  We are very much overloaded between the hours of 7:30 – 9:30 am and 2:30 – 4:30 pm, so it is easier to accommodate your request between 10:00 am and 2:00 pm.  You will be scheduled to be picked up 1 hour prior to your appointment and 1 hour after your appointment.  Please allow a 15 minute window on either side.  When making your reservation, you will need to have complete trip information which includes the pick-up address and a complete address for your drop-off location.  We service all of Lee, Hendry and Glades Counties.

Signing up for transportation with Good Wheels is easy.  First, you need to know which program you are eligible for.  The following describes the two programs and their parameters:

·    Transportation Disadvantaged Program (TD)

This program is for those who because of physical or mental disability, income status or age (either young or old) are unable to transport themselves or to purchase transportation; or for children who are disabled or at-risk.  As a result, they are dependent upon others to obtain access to health care, employment, education, shopping, social activities or other life sustaining activities.  Currently, in Lee County we are only providing transportation to medical appointments under the TD program.  However, TD service is available anywhere within Hendry and Glades counties.  TD transportation reservations must be made at least 24 hours in advance.

To become eligible to receive TD service, you must fill out an application and provide proof of your pre-tax household income.  There is a small co-pay – currently $2.00 per trip each one-way trip.  This must be paid in cash with exact change since our drivers do not make change.  Personal Care Attendants and children under the age of eighteen are not required to pay.

·    Medicaid Program

Transportation is also available under the Medicaid Program.  However, all trips must be for approved medical appointments only.  To become eligible for Medicaid trips, you must fill out an application or contact Good Wheels with your Medicaid eligibility number.  Then, if you need further assistance in becoming eligible, you can count on Good Wheels to help you.  There is a co- pay of $1.00 per one-way trip.  This must be paid in cash with exact change since our drivers do not make change.  Medicaid transportation reservations must be made at least 72 hours in advance.

We have a DIAL-A-RIDE program in Hendry and Glades Counties where the general public can schedule a ride, on an existing route, to go anywhere within those counties.  There is a $2.00 co-pay for each one-way trip for this service. 

                    Click Here for the online Reservation Form